Frequently Asked Questions

CoinSir is a platform that detects cryptocurrency price surges in real-time and provides alerts. We monitor all Binance Futures markets 24/7, notifying you immediately when significant price movements occur.

Currently Binance Futures only. We're planning to add Binance Spot, Bybit, and OKX (no date set yet).

Our system processes data in real time over a live WebSocket connection, so alerts are typically sent within a few seconds of a price movement crossing your configured threshold.

Unlike competitors who mainly monitor only top coins, CoinSir monitors all Binance Futures pairs. We watch not only Bitcoin, Ethereum, and Solana but also hundreds of altcoins, providing unparalleled market visibility.

The Company shall not be liable for: Service interruptions due to force majeure, such as natural disasters Temporary service downtime caused by server or system issues Service disruptions due to the user's own actions Investment decisions based on information obtained through the service The accuracy or reliability of third-party information The Company operates purely as an information provider, and any transactions conducted based on the platform are the sole responsibility of the users involved. Furthermore, the Company is not liable for the following: Users voluntarily use the service and are fully responsible for the consequences of such use. This service and its alerts are intended for general informational purposes only and must not be interpreted as investment guidance, financial advice, or recommendations to buy or sell any asset under any circumstances. All data is sourced from external cryptocurrency exchange APIs. While the Company aims for the highest level of accuracy, it cannot guarantee 100% real-time precision and disclaims any liability for delays or data errors. Without prior consent and proper attribution, redistributing or posting the Company's alert information on third-party websites or platforms is strictly prohibited.

Yes, fully customized alert settings are available. You can set price movement criteria, alert frequency, and more according to your trading strategy and preferences. This allows you to receive only the information most important to you.

CoinSir has three options: Basic (free, 50 alerts and 2 hours of live monitoring per day), Pro ($19/month or $190/year, unlimited alerts with 24h monitoring and Telegram), and Founder's Lifetime ($249 one-time, first 150 users only, all future exchanges and features included). See the Pricing page for details.

Yes. The Basic plan is a free trial through at least December 11 (Fri), no card required. It includes 50 alerts and 2 hours of live monitoring per day. What happens after that hasn't been decided yet — we'll give at least 30 days' notice by email and in-app if anything changes. You can upgrade to Pro anytime.

We support web browser notifications, mobile app alerts, and Telegram — connect your Telegram account in notification settings to receive alerts there too.

Yes, we provide mobile apps for both iOS and Android devices. When you subscribe via either web or app, you can use the service on both platforms.

Subscription cancellation can be done easily on the account settings page. Go to account settings and select the cancel option in the 'Subscription' section. If you have any issues, please contact our customer support team.

Signing up is very simple. Enter your email address on the homepage to create an account, then select your desired subscription plan. Next, customize the exchanges you want to monitor and your alert settings to get started right away. Detailed instructions can be found in the 'Guides' section.

Our customer support team is always ready to help. Please report bugs or provide feedback to [email protected].